Skip to main content
Picture of a woman in uniform folding towels

General Information

The following is a listing of our hotel and guest policies. For questions, please contact us at (314) 881-7777

Resort Fee
$19.99 nightly resort fee includes parking, access to the pool, hot tub, fitness center and business center.

Check-in and Check-out
Check-in is at 4PM. Check-out is before 11AM.
Please contact HoteLumière at The Arch to request an earlier arrival (before 4PM). All requests for arrival after 8PM will require HoteLumière at The Arch to process an authorization on the guest’s credit card to guarantee the reservation. Failure to receive authorization for payment will result in the reservation changing to non-guaranteed status. All non-guaranteed reservations will be automatically cancelled at 8PM.

Deposit Policy
24 hours before check-in time, the credit/debit card used to guarantee the reservation will be charged a reservation deposit (equal to 1 night room + tax). Once deposit is secured, this payment will be applied to your folio at check-in. Failure to receive authorization for payment will result in the reservation changing to non-guaranteed status. All non-guaranteed reservations will be automatically cancelled at 6PM. Reservations must be cancelled 24 hours prior to arrival date to avoid a penalty equal to a one-night hotel stay. Exceptions may apply during holidays, special events or conventions.

Payment
Personal checks are not accepted, and payment with company check must be pre-arranged prior to arrival. All major credit cards are accepted, but please note HoteLumière at The Arch does not accept prepaid and/or reloadable cards but only credit and debit cards. Funds will be deducted 24 hours before check-in time, the credit/debit card used to guarantee the reservation will be charged a reservation deposit (equal to 1 night room + tax). If payment cannot be secured with the credit/debit card provided, the reservation will be cancelled following our policy for non-guaranteed reservations. Once deposit is secured, this payment will be applied to folio at check-in.

Pet Policy
Lumière Place does not allow pets. Please contact the hotel directly for pet boarding facilities in the area.

Smoking Policy
Smoking is permitted in designated hotel rooms. Although we make every effort to ensure that all requests for bed type and smoking preference are received, Lumière Place does not guarantee a specific bed type or smoking preference. Rooms will be assigned upon check-in based on availability. A $350 cleaning fee will be charged for smoking in a non-smoking hotel room.

Taxes
All room rates are subject to a 16.929% Room Tax, subject to change.

Age
You must be 21 years of age or older to rent a room. Valid State or Federal issued identification is required upon check-in.

Rollaway Beds
HoteLumière at The Arch can provide rollaway beds upon request (based on availability) at an additional charge of $25 per night.

Internet Availability
Hotel-wide, high-speed Wi-Fi network.

 

X

Sign up for email offers


Invalid email address
Tell us your interests:
Submit

Thank you

Thank you for signing up to become an Email Insider! You’ll be among the first to receive offers and promotions from Lumière Place!

Update your preferences